Patient Transport Service

Non-Emergency Medical Transport Across London and South East England

About Our Patient Transport Service


K4 Medical provides professional patient transport services (PTS) across London and South East England for patients who need safe, comfortable medical transport to and from healthcare appointments. Our service is designed for patients who cannot use public or private transport due to a medical condition, mobility issues, or clinical needs.

Our patient transport team includes qualified ambulance care assistants, trained dispatchers, and experienced support staff who manage every journey with care and professionalism. Whether you need transport to an outpatient appointment, a hospital discharge transfer, or regular journeys to a treatment centre, our team ensures you arrive safely and on time.

K4 Medical is CQC-registered. It is worth noting that all our patient transport services meet national standards for safety, quality, and patient care. Find out why CQC registration matters for your peace of mind. For patients who require a higher level of clinical care or emergency ambulance support during their journey, please see our private ambulance services.

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Our Patient Transport Services

Hospital Appointment Transport

Reliable door-to-door medical transport to outpatient clinics, GP surgeries, and NHS or private hospitals across London and the South East. We coordinate pickup times around your appointment schedule.

Hospital Discharge Transport

Prompt hospital discharge transport, getting patients home or to a care facility safely and comfortably. Our ambulance care assistants support patients with mobility aids, oxygen, or clinical needs.

Inter-Hospital Transfers

Non-emergency patient transfers between hospitals for specialist treatment, diagnostic tests, or step-down care. Trained staff manage the clinical handover at each end.

Care Home Transport

Regular patient transport for care home residents attending hospital appointments, therapy sessions, or specialist consultations. Our team supports elderly patients with dementia, reduced mobility, or complex needs. See our first aid and welfare services.

Long-Distance Patient Transport

Patient transport covering longer distances across the UK, from care homes to London specialists or between regional facilities. For international medical transport, see our repatriation services.

Wheelchair & Stretcher Transport

Wheelchair-accessible vehicles and stretcher transport for patients who cannot sit upright or need specialist mobility support. All vehicles fully equipped and maintained to CQC standards.

What Is Patient Transport Service (PTS)?


PTS is a non-emergency medical transport service for patients who need help getting to and from healthcare appointments. It is designed for planned, non-urgent journeys where the patient requires medical supervision or mobility assistance.

PTS vs. Emergency

It is important to understand the distinction between non-emergency patient transport and 999 response services.

PTS (Planned)

Scheduled journeys for appointments, discharges, and transfers. Non-life-threatening medical care provided.

Emergency (999)

Immediate response to life-threatening situations and urgent medical crises requiring acute intervention. K4 Medical also provides professional event medical services including on-site ambulance cover for events across London and the UK.

How to Book Patient Transport

Here is how you can book patient transport with K4 Medical:


1. Contact

Contact us by phone on 020 3143 3998 or fill out our online quote form.


2.Details

Tell us about the journey: pickup address, destination, date, time, and any specific patient needs


3. Confirmation

We confirm the vehicle type,
crew, and cost


4. Journey Day

On the day, our team arrives on time and supports the patient throughout the journey.


For NHS-funded patient transport, eligibility is usually assessed by your GP or hospital team. For private patient transport, you can book directly with us without a referral. We recommend booking at least 48 hours in advance for planned journeys. For urgent same-day transport, call us directly, and we will do our best to help.

Patient Transport Across London and South East England

K4 Medical provides patient transport services across all 32 London boroughs, connecting patients with NHS trusts, private hospitals, outpatient clinics, and specialist healthcare centres throughout the capital. Our vehicles are regularly deployed to major hospital sites across West London (Hounslow, Hillingdon, Ealing, Richmond), North London (Barnet, Haringey, Enfield), South London (Croydon, Bromley, Lewisham, Southwark), and East London (Newham, Hackney, Waltham Forest).

Beyond London, our patient transport services cover the wider South East England region, including Hertfordshire (Hemel Hempstead, Hitchin, Stevenage, Watford, St Albans), Bedfordshire (Bedford, Luton, Dunstable, Leighton Buzzard), Buckinghamshire (Buckingham, High Wycombe, Aylesbury), Berkshire, Surrey, Kent, Essex, and Oxfordshire (Oxford). We coordinate journeys between care homes, hospitals, and treatment centres across these areas daily.

All patient transport bookings are managed by our experienced dispatch team, who work closely with healthcare providers, GPs, and discharge coordinators to ensure safe, stress-free transport for every patient.

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Get a Free Quote

Need patient transport in London or across South East England? Contact K4 Medical today.

Our team is available to discuss your patient transport requirements and provide a free, no-obligation quote.

How Much Does Patient Transport Cost?


The cost of private patient transport varies according to several factors. We offer transparent, competitive pricing with no hidden charges.

Here is what commonly affects the cost:

We also offer regular booking packages for patients who need ongoing transport to treatment sessions, providing cost savings for frequent journeys. 

Why Choose K4 Medical for Patient Transport?

CQC-Registered Service

All our patient transport services are CQC-registered, meeting national standards for patient safety, vehicle maintenance, staff qualifications, and clinical care.

Trained and Compassionate Staff

Our ambulance care assistants are trained to support patients with a wide range of medical and mobility needs. Every team member is DBS-checked, qualified, and experienced in providing patient-centred care during transport.

Reliable and On-Time

We understand that missed or late transport causes stress and can delay treatment. Our experienced dispatch team coordinates every journey to ensure patients arrive on time, every time.

Comfortable and Accessible Vehicles

Our patient transport fleet includes wheelchair-accessible vehicles, stretcher transport, and standard vehicles, all maintained to high clinical standards with the latest medical safety equipment.

Affordable Patient Transport

We offer affordable pricing for all patient transport journeys. Regular booking packages are available for patients who need frequent transport to ongoing treatment sessions.

Frequently Asked Questions

Patient Transport Service (PTS) is a non-emergency medical transport service for patients who need help getting to and from healthcare appointments. It is designed for patients who cannot travel by public or private transport due to medical conditions, mobility issues, or clinical needs. K4 Medical provides CQC-registered patient transport across London and South East England.

The cost depends on journey distance, vehicle type, level of care required, and time of day. K4 Medical offers competitive, transparent pricing for all patient transport journeys. Contact us on 020 3143 3998 for a free quote based on your specific needs.

For NHS-funded patient transport, a referral or confirmation of medical need from a GP or hospital is usually required. For private patient transport with K4 Medical, you can book directly without a referral.

Yes, we welcome a career, companion, or family member to travel with the patient. Please let us know when booking so we can arrange the appropriate vehicle and seating.

Yes. Our fleet includes wheelchair-accessible vehicles and stretcher transport options. All vehicles are equipped for patients with varying mobility needs and are maintained to CQC standards.

We cover all 32 London boroughs plus Hertfordshire, Bedfordshire, Buckinghamshire, Berkshire, Surrey, Kent, Essex, and Oxfordshire. For longer distances, contact us to discuss your journey requirements.

Yes. While we recommend booking at least 48 hours in advance, we do accept same-day bookings when availability allows. Call us directly on 020 3143 3998 for urgent transport needs.

Patient transport is for planned, non-emergency medical journeys where the patient needs mobility support or basic medical supervision. A private ambulance provides a higher level of clinical care, emergency response capability, and specialist equipment. If you need emergency ambulance support.